Privacy Policy
Last updated: August 8, 2024
This Privacy Policy describes how Eliaro Moda ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at www.eliaromoda.com (the "Site") or when you contact us otherwise in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site, update the date shown above, and comply with any applicable legal requirements.
How we collect and use your personal information
We collect your personal information from various sources over the past 12 months, depending on how you interact with us. We also use it to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.
What personal information we collect
The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information you provide directly:
The information you send us directly through our Services may include:
- Contact data (name, address, phone number, email)
- Order data (billing and shipping address, payment confirmation, etc.)
- Account data (username, password, security questions)
- Information sent when contacting our customer service
Some Site features may require you to provide certain data. Not doing so may limit your access to those features.
Information about your usage:
We may automatically collect information about your interaction with the Site (called "Usage Data") using cookies, pixels, or other similar technologies. This includes:
- IP address
- Browser type
- Device and connection information
- Browsing data on the Site
Third-party information:
We may obtain data from third parties such as:
- Service providers (Shopify, payment processors, etc.)
-
Online tracking tools (cookies, pixels, SDK, etc.)
Any information obtained will be handled according to this Policy.
Use of your personal information
We use your data to:
- Provide products and services: process payments, manage orders, create and maintain accounts, coordinate shipments and returns.
- Marketing and advertising: send you promotions, display personalized ads.
- Security and fraud prevention: detect and respond to malicious activities.
- Communication and service improvement: provide customer support and improve the experience.
Legal basis in the EU: legitimate interest under Art. 6 (1) (f) of the GDPR.
Cookies
We use cookies to operate and improve the Site. You can learn more here: https://www.shopify.com/legal/cookies.
You can block cookies from your browser, but this may affect the Site's functionality. We also recognize the Global Privacy Control (GPC) signal as a valid request not to share your data for advertising purposes.
Personal Information Disclosure
We may share your information with:
- Service providers (IT, shipping, support, data analysis)
- Business and marketing partners
- Affiliates within the same corporate group
- Third parties with your consent
- In case of corporate transactions (mergers, acquisitions) or legal compliance
We do not sell or share sensitive data without your consent.
Your rights
Depending on your country of residence, you may have the following rights:
- Access your data
- Delete your data
- Correct inaccurate data
- Data portability
- Object to data sale/sharing
- Restrict processing
- Withdraw consent
- Appeal automated decisions
You can exercise these rights from the Site or by writing to us. We may ask you to verify your identity before responding. We will not discriminate against you for exercising these rights.
Minors
Our Services are not intended for minors. If you believe a minor has provided us with personal data, contact us to delete it.
Data security and retention
There is no perfect security, but we protect your data with the available measures.
The storage duration depends on reasons such as account management, legal compliance, and dispute resolution.
International users
Your information may be transferred, stored, and processed outside your country. If we transfer data from Europe, we use recognized mechanisms such as the Standard Contractual Clauses approved by the European Commission.
Contact
If you have questions about our privacy practices or want to exercise your rights, contact us at:
Eliaro Moda
info@eliaromoda.com
Phone: +31 617356305
Anemoonstraat 128, 3434JG Nieuwegein
VAT number: NL004973818B47
Registration number: 92730132
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM. We respond within 24 hours.