Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it: unused, unworn, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at: info@eliaromoda.com
If your return is accepted, we will provide you with return instructions, including the correct shipping address. Please note that customers are responsible for arranging the return shipment and covering all associated shipping costs. Returns sent without prior authorization will not be accepted.
You can contact us anytime for any return inquiries at:
info@eliaromoda.com
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can assess the issue and offer you an appropriate solution.
Exceptions / Non-Returnable Items
Some types of items cannot be returned, such as:
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Perishable goods (such as food, flowers, or plants)
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Customized or made-to-order products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you have any questions or concerns about your specific item, please do not hesitate to contact us.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved, the refund will be automatically processed to the original payment method within 10 business days.
Please note that it may take a little longer depending on your bank or card issuer.
If more than 15 business days have passed since we approved your return and you still have not received the refund, please contact us at:
info@eliaromoda.com
Eliaro Moda
+31 617356305
info@eliaromoda.com
Anemoonstraat 128, 3434JG Nieuwegein, Netherlands
VAT Number: NL004973818B47
Registration Number: 92730132
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM. We are committed to responding to and resolving any questions or issues within 24 hours.